Contact customer service to help with ordering, pre-sales or referrals.

Registration and Login In Required. Inquiries for customer support or technical support require you to register and log in to your account. Registering on this site is free.

Customer Service by Email

To contact customer service by email, go to Support > My Account. Log into your account and select New Ticket. Customer service by email is available in English, German, Russian and Japanese.

Customer Service By Telephone

Customer Service is available in English worldwide, and in German through Paradigma Software's publishing partner in Germany.

English Customer Service by Telephone

English customer service is available by telephone through Paradigma Software world headquarters in Beaverton, Oregon, USA. English customer service is available by telephone during Pacific Standard Time, 9 AM - 5 PM, Monday through Friday. This office is closed during US national holidays. Telephone # (503) 574-2776.

German Customer Service by Telephone

German customer service is available in Germany.  German customer service is available by telephone 9 AM - 5 PM Monday through Friday. Telephone # is +49 (0)7063 950 134.

Technical Support. Customer service contacts cannot provide technical support. Please refer to the technical support section for more information.