Contact Paradigma Software by email or by telephone for customer service. Customer Service can help you with the following:

  • Place an order
  • Status of an order
  • Simple pre-sales questions

Customer service contacts cannot provide technical support. Please refer to the technical support section for more information.

  • Email
  • Telephone

To contact customer service by email, log into your account and select New Ticket from the Support Ticket box.

Customer service by email is available in English, German, Russian and Japanese.

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English customer service is available by telephone through Paradigma Software world headquarters in Beaverton, Oregon, USA.

English Customer Service by Telephone

English customer service is available by telephone during Pacific Standard Time, 9 AM - 5 PM, Monday through Friday. This office is closed during US national holidays. Telephone # (503) 574-2776.

Customer Service in Other Languages

We can only accept English customer service by telephone. If you have a customer service question in another language, then please use the Trouble Ticket system. Paradigma Software internally supports English, Japanese and Russian.