1. Beatrix Willius
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  3. Saturday, July 18 2015, 11:21 AM
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The latest blog post says:

Did you forget and let your Valentina products updates plan lapse? Get the renewal rate for Valentina Studio Pro, Valentina Server and Valentina Reports products. Expires August 1, 2015All Paradigma Software products come with 12 months of free updates included in their price; if you let the update plan lapse, then you have to pay full price again. We are declaring an amnesty to get you to come back and renew.

This offer ends August 1, 2015. You’ll save 40% by updating!


Can anyone please point me to the policy change when this was implemented? I never updated right on time and I wasn't aware that I need to stay up to date.

Is it really too complicated to send out a mail "hey, your update plan is going to lapse in xxx days". For Xojo the lovely application crashes every few days so I see the date rather often. For Valentina: who knows where I can see this date. Oh wow, I can see my very last purchase in my account. But where are all my other purchases?

Regards

Beatrix Willius
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Lynn Fredricks Accepted Answer
Hi Trixi,

We've had the Renew Plan (get the Renew price while your 12 months are still active) for many years. It was, for the most part, listed on all product descriptions of the old site. It could be clearer on our new site, so we've updated product descriptions to reiterate that you need to renew before the end of your current license.

Now that we've switched over to the new site and the new store, its a little easier to track when to renew. You have access to all of your Order History now, so its easy enough to see how close you are. I like the idea of sending out a notice automatically for renewals but that's something that will take time to implement.
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  1. more than a month ago
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Jochen Peters Accepted Answer
Hi,
When choosing PayPal and I'm about to pay the renew price less 40 % I cannot see the discount, When will it appear during the payment process?

BTW, where can I see all my order history? Like Beatrix I can only see the new orders.

TIA,
Dennis
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  1. more than a month ago
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  3. # 2
Lynn Fredricks Accepted Answer
Dennis Wallentin wrote:
When choosing PayPal and I'm about to pay the renew price less 40 % I cannot see the discount, When will it appear during the payment process?


This discounted price appears when you RENEW instead of NEW when you select the product. You can see the $199.99 New price drop to $119 this way on Valentina Studio Pro.

BTW, where can I see all my order history? Like Beatrix I can only see the new orders.


Go to My Account > My Orders.

It can show any orders placed through the new site, but not ones that were placed through the old site.
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  1. more than a month ago
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  3. # 3
Jochen Peters Accepted Answer
Lynn,

I did the following:

Renew
Windows
.NET
1 License

Gives the price $119.99

Selecting PayPal gives $119.99

I had the impression that the discount was on the renewal price. But when reading Your reply it implies that the discount is on the full price, i e 40 % discount on $199 gives $119.40. In other words, i.e a time amnesty only.

Thanks for the clarification for "my orders."

Thanks,
Dennis
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  1. more than a month ago
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  3. # 4
Lynn Fredricks Accepted Answer
Dennis Wallentin wrote: I had the impression that the discount was on the renewal price. But when reading Your reply it implies that the discount is on the full price, i e 40 % discount on $199 gives $119.40. In other words, i.e a time amnesty only.


It is time amnesty only, not a sale off of the regular upgrade price.
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  1. more than a month ago
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