1. Steve Albin
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  3. Суббота, Август 29 2015, 01:43 PM
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I've taken the time to post a bug report in Mantis with details on how to reproduce it and a link to the database in question. It would be nice to know if someone has reviewed the submission. If more information is needed, I would be happy to provide it.

I understand that the problem may not be worked on immediately, but there is no reason not to acknowledge a submission and report on whether or not the information is understood and/or confirm the finding.

For all I know right now, everyone is on vacation and my issue is not seen at all! :-)
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Ruslan Zasukhin Ответ принят
Hi Steve,

1) Ivan is really on vacation
2) We are on 6.0 deadline
3) Actually we have no specified time to check Mantis issue.
4) Acknowledge - we consider as somebody tested and have reproduce problem.
5) There is paid support - to speed up fix if that is critical. But in the nearest days until 6.0 this will be hard anyway. Sorry.

With 6.0 shipped, we will join major GIT branches, and will spend few weeks for bug-fix-releases.
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Steve Albin Ответ принят
Glad to know Ivan is on vacation and I hope he is enjoying it! :)

My definition of acknowledge is that someone read it and can understand it. I realize that testing and reproducing is time consuming and you don't have time now. It would just be nice to know that what I've submitted is something you can work with.

I don't think paid support comes into play when Valentina software is not working as advertised. Right?

I can live with the delay in working on this. I understand that time is a finite commodity.
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Lynn Fredricks Ответ принят
Hi Steve,

Lets bottom up rather than top down to get you what you need. If you have a high priority item then you should submit it through technical support. Also, provide a note to which MANTIS item it is.
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Steve Albin Ответ принят
I've done what you ask and submitted a ticket. It never occurred to me that this would be an option as Ruslan is always asking for bug reports to be submitted to Mantis.

I appreciate your support regarding this.
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Steve Albin Ответ принят
I think you're missing my point completely on the paid support issue.

1) I did not ask for special priority. I just wanted an acknowledgement that you saw my Mantis submission and you had what you needed to work on it. i.e. that you could understand what I was reporting, not that you would verify the bug.

2) Of course all software has bugs! Mine has more than yours, so maybe mine is better! :) I'm reporting a bug in YOUR software. It behooves you to take notice. If it is important, you may want to fix it before you make your next release. That's up to you.

3) I can see where some person may want to pay you to redirect your priorities. I don't. But I do want to have an idea on the status of my report. If it can't be fixed in a timely manner, I should know.
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Ruslan Zasukhin Ответ принят
Hi Steve,

1) I have looked at the issue in MANTIS, and it will be assigned shortly. I
cannot give you a timetable yet on fixing it because we are in crunch mode
on Valentina 6. After 6 is released we can come back to these issues.

ETA 10-20 days.

2) After 6.0, we, as always, will work in mode "bug fix releases" some time.

3) All our internal developers get emails from Mantis on each its change. So everybody in team is aware of any changes. I underline - absolutely every member of Valentina Team, including developers and managers.
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Steve Albin Ответ принят
Thank you. This is all I was looking for. In fact, your first reply to my post was enough. Once I knew you were in crunch mode for version 6, I realized that it would be weeks not days before I would see a result. I have no problem with your scheduling, but it is helpful to me to know what to expect. :)
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Ruslan Zasukhin Ответ принят
Problem was on Win side in 5.8.6
Fixed with 5.8.8 build.
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